Due to different types of wireless interference, Wi-Fi speeds could be up to 50% less than expected on hard-wired devices. Wireless speeds are usually slower than wired connections, so if you run the speed test over a wireless signal, you may not reach the same speeds as a hard-wired device. A Midco technician may need to visit your home to solve your internet issues. If you do not have another device you can connect directly to your cable modem, or if you still get similar slow speed test results with a different device, contact us. Consult with the manufacturer of the device that had slow speeds. If your speeds are acceptable on the different device, there may be an issue with the first device’s networking equipment, rather than an overall internet speed issue.Try performing the speed test on another device.Older modems can’t process high speeds – so if you own your own modem, make sure it’s on our approved modems list. Older devices may not be able to reach the top speeds for your internet – and they may slow down your experience on all your devices.Disconnect older devices from the network and try the speed test again.If you have a separate wireless router or other wireless equipment, consult with the manufacturer of the wireless equipment you previously had directly connected to the modem. If your speeds without your wireless are at or near where they should be, you may have a problem with your wireless signal.Then perform the speed test on a hard-wired device to avoid any interference.Turn off or disable the Wi-Fi on your computer(s), and power off your wireless router or access point.You may also need to restart your computer or other device you’re using for the speed test.If you have Midco Freestyle Wi-Fi, manually reboot your extenders if you have them, as well.While it may affect your speeds, we recommend you have a firewall in place to protect yourself while online. You may also need to disable your firewall. If you have a wireless router connected to your modem, restart that device after the modem is online again.Reboot your modem, and then test your speeds again.Make sure your wires are all securely connected between devices. Here are some steps to take that may improve your speeds. If you test your speeds and are still having issues, contact us. Share the link or screenshot with our representatives on Facebook, Twitter or via live chat.Take a screenshot of your results, or select Copy Link to copy the link to your specific speed test results.While you’re testing your speeds, you can capture your results to share with us for help troubleshooting. This eliminates factors that can impact test results, such as wireless interference, and gives you the most accurate results. Bypass your wireless router and connect your computer directly to your cable modem with a wired Ethernet cable, rather than performing the speed test via a wireless connection.Gigabit Ethernet cards are needed for Midco Internet 200 and higher speeds. Use your computer with the fastest or most advanced hardware and software.(Note: If you have Midco Freestyle® Wi-Fi, use the Midco Wi-Fi app to test your network speeds.) This helps reduce outside influences other speed tests may introduce. We recommend you use the Midco speed test site, because it will show you the download and upload speeds from our speed test servers to your device.
How fast is your internet? A speed test measures the speed between your computer and the internet.
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